← Back

Modules

Start a Difficult Conversation

Open the Door

Learn how to begin a difficult conversation without over-explaining, apologizing too much, or making the other person brace for attack.

  • Start small and clearNext up
  • Bring it up with your partnerPractice
  • Bring it up with your managerPractice

Say Why It Matters

Practice explaining why the conversation is important without making it sound like an accusation.

  • Purpose, not attackCards
  • Friend keeps canceling plansPractice
  • Colleague missed the handoffPractice

Be Specific, Not Heavy

Practice saying the real issue clearly without turning it into a long speech, a lecture, or a list of everything that has ever gone wrong.

  • One topic at a timeCards
  • Household loadPractice
  • Raise a performance concernPractice

Handle Their Reaction

Practice staying steady if the other person gets defensive, minimizes the issue, changes the topic, or says this is a bad time.

  • Their first reaction is not the whole conversationCards
  • This is a bad timePractice
  • You’re making it a big dealPractice

Move to a Next Step

Practice ending a difficult conversation with one clear next step instead of vague relief, unresolved tension, or another loop.

  • A conversation needs a landingCards
  • Vague agreementPractice
  • Final practicePractice
  • Your difficult conversation toolkitCards